Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided, then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns, and we will do our best to resolve any issues. Making a complaint will not affect how we handle your case.

Our complaint handling person is Mr Zahir Ahmed.

Please send a written complaint to him, and he will try to resolve it within four weeks. Our address is Legit Solicitors, Unit 3.21, East London Works, 75 Whitechapel Road, LONDON, E1 1DU. 

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently, and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint;

and

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

However, please note that from 01 April 2023, these time limits are changing. From 01 April 2023, the Legal Ombudsman expect complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of realizing there was a concern. The requirements to refer your concerns to the Legal Ombudsman within six months of our final response to you remain the same.

If you would like more information about the Legal Ombudsman, please get in touch with them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Alternative complaints bodies, such as the Ombudsman service (https://www.ombudsmanservices.org/) or small claims mediation, exist, which are competent to deal with complaints about legal services should you wish to use such a scheme.

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour. You may also refer the matter to the SRA  if the matter is losing your money, or treating you unfairly etc., because of your age, a distality, or another characteristic. You can contact Solicitors Regulation Authority by using the Website: https://www.sra.org.uk/consumers/problems/